Terms and Conditions for Waste Removal Soho

These Terms and Conditions set out the basis on which Waste Removal Soho provides waste removal and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, company or organisation that engages Waste Removal Soho to provide services.

Services means any waste removal, waste collection, junk clearance, rubbish clearance, recycling, loading, transportation, disposal or related services provided by Waste Removal Soho.

Waste means any items, materials, rubbish, junk, debris or other matter that the Customer requests us to remove, to the extent that such waste is lawful for us to collect, transport and dispose of.

Agreement means the contract between the Customer and Waste Removal Soho for the provision of Services, incorporating these Terms and Conditions and any written quote or confirmation we provide.

2. Scope of Services

Waste Removal Soho provides waste collection and clearance services for households and businesses. Our services normally include the loading of waste onto our vehicle, removal from the property or agreed collection point, transportation and delivery to a licensed facility for recycling, recovery or disposal, in accordance with applicable waste regulations.

The specific scope, volume and type of waste to be collected will be agreed at the time of booking or upon arrival on site, subject to inspection. We reserve the right to refuse to collect any waste that we reasonably believe is hazardous, prohibited, unsafe to handle, incorrectly described, contaminated, or otherwise unsuitable for our standard service.

3. Booking Process

3.1 Bookings may be made by telephone, email or online booking form, where available. By placing a booking request, you confirm that you are at least 18 years old and have authority to enter into the Agreement.

3.2 At the time of booking, we may request information including the collection address, access details, type and approximate volume or weight of waste, whether there are any access restrictions, and preferred date and time window for collection.

3.3 Based on the information you provide, we may give an indicative price or price range. All quotations are estimates only and are subject to adjustment upon our team inspecting the waste on arrival. If the actual volume, weight, type of waste or access conditions differ from the description provided, we may revise the price accordingly.

3.4 Your booking is accepted and a binding Agreement is formed when we confirm the booking with you, either verbally or in writing. We reserve the right to decline any booking request at our discretion.

4. Access and Customer Responsibilities

4.1 The Customer is responsible for ensuring that our team has safe, reasonable and timely access to the waste to be collected, including arranging for parking or entry permits where necessary.

4.2 The Customer must ensure that waste is presented in a manner that is reasonably accessible and safe to handle. Any special handling requirements must be disclosed in advance.

4.3 The Customer warrants that they either own the waste to be removed or have the full authority of the owner to dispose of it. The Customer agrees to indemnify Waste Removal Soho against any claim arising from the removal of waste where the Customer did not have proper authority.

4.4 The Customer must not include in the waste any prohibited, restricted or hazardous materials without our prior written agreement. This includes, but is not limited to, asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, pressurised containers, explosives, radioactive materials and certain electrical or electronic equipment that requires specialist handling.

5. Pricing and Payment

5.1 Our charges are based on factors including the volume of waste collected, its type, weight, the labour involved, access conditions, and any additional services requested. Prices may be quoted as a fixed fee, price range, or per load segment, subject to inspection.

5.2 Unless otherwise agreed in writing, all prices are given in pounds sterling and are inclusive of standard waste disposal charges and applicable taxes, where relevant.

5.3 Payment is due on completion of the Services on the day of collection, unless we have agreed alternative payment terms in writing prior to the service. We may accept payment by cash, debit card, credit card or bank transfer, subject to availability of methods at the time of service.

5.4 For commercial Customers with pre-approved accounts, payment terms will be as agreed in writing, typically within a specified number of days from the date of invoice. Late payments may incur interest and administrative charges in accordance with applicable UK legislation on late payment of commercial debts.

5.5 Waste Removal Soho reserves the right to withhold or cease Services if payment is not made as required, or if we reasonably believe there is a risk of non-payment.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving us as much notice as reasonably possible.

6.2 If the Customer cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will usually apply. If cancellation occurs within 24 hours of the scheduled collection time, we reserve the right to charge a cancellation fee to cover administrative and scheduling costs.

6.3 If our team arrives at the agreed time and location but is unable to carry out the Services due to circumstances within the Customer's control, including lack of access, absence of an authorised person, or incorrect address details, we may treat this as a late cancellation and charge a call-out or cancellation fee.

6.4 We will use reasonable endeavours to attend at the agreed time, but time is not of the essence in relation to our performance. In the event of severe traffic, vehicle breakdown, staff illness, adverse weather or other circumstances beyond our reasonable control, we may need to reschedule or cancel the booking. In such cases, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment. We shall not be liable for any loss arising from such delay or rescheduling, subject to section 10.

7. Waste Handling and Regulations

7.1 Waste Removal Soho operates in accordance with relevant waste management legislation and guidance in the United Kingdom. We will transport and dispose of waste only at appropriately licensed or permitted facilities.

7.2 Once the waste has been loaded onto our vehicle and payment is received or agreed under credit terms, title in the waste transfers to us, subject to our right to refuse prohibited or unsuitable items.

7.3 We may, at our discretion, separate recyclable materials from other waste streams and direct them to recycling or recovery facilities where this is economically and operationally feasible.

7.4 The Customer agrees not to request the disposal of waste in any manner that would breach applicable laws or regulations. The Customer further agrees to provide accurate information regarding the nature of the waste so that it can be handled in compliance with relevant environmental and safety standards.

8. Customer Warranties and Indemnities

8.1 The Customer warrants that the information provided to Waste Removal Soho in relation to the waste and the premises is accurate, complete and not misleading.

8.2 The Customer is responsible for any loss, damage, cost or liability incurred by Waste Removal Soho as a result of a breach of these Terms and Conditions, including but not limited to the presence of undeclared hazardous or prohibited materials within the waste, or misrepresentation of the waste type or quantity.

8.3 The Customer agrees to indemnify and keep indemnified Waste Removal Soho against any claims, penalties, fines, costs, liabilities and expenses arising from or in connection with any breach of the Customer's obligations under these Terms and Conditions or any applicable waste or environmental regulations, except to the extent caused by our negligence.

9. Limitation of Liability

9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded under UK law.

9.2 Subject to clause 9.1, Waste Removal Soho shall not be liable for any loss of profits, business interruption, loss of contracts, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss or damage arising out of or in connection with the provision of the Services or the Agreement.

9.3 Subject to clause 9.1, our total aggregate liability to the Customer arising out of or in connection with the Agreement, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall not exceed the total amount actually paid by the Customer to Waste Removal Soho for the specific Service giving rise to the claim.

9.4 While our team will exercise reasonable care in performing the Services, the Customer is responsible for securing or protecting any fragile items, valuables or property that may be at risk during the clearance process. We will not be liable for minor cosmetic damage to walls, floors or fixtures reasonably incidental to the normal performance of waste removal where access is restricted or items are bulky, unless caused by our negligence.

10. Insurance

10.1 Waste Removal Soho maintains appropriate insurance cover in respect of our operations, including public liability insurance, in line with industry practice.

10.2 Details of insurance cover can be provided upon reasonable request. Any claim relating to loss or damage alleged to be caused by us must be notified in writing as soon as reasonably practicable and, in any event, within 7 days of the date of the Services, providing reasonable details of the incident and supporting evidence.

11. Data Protection and Privacy

11.1 In the course of providing Services, we may collect and process personal data relating to Customers, such as names, contact details, addresses and payment information.

11.2 We will handle personal data in accordance with applicable UK data protection legislation and will use such data only for purposes related to providing and improving our Services, managing accounts, handling enquiries and complying with legal obligations.

11.3 Customers are responsible for ensuring that any personal data provided to us is accurate and up to date.

12. Complaints

12.1 If you are dissatisfied with any aspect of our Services, you should inform us as soon as possible so that we can seek to resolve the issue.

12.2 Complaints should be submitted by telephone or in writing, providing your name, contact details, service date, address and a clear description of the concern. We will investigate the matter and respond within a reasonable timeframe.

13. Variations to Terms

13.1 Waste Removal Soho may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of the change.

13.2 For ongoing commercial arrangements, we will provide reasonable notice of any material changes to the Terms and Conditions, and continued use of our Services after such notice will constitute acceptance of the updated terms.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation, booking confirmation or additional terms agreed in writing, constitute the entire agreement between the Customer and Waste Removal Soho in relation to the Services and supersede any prior discussions, correspondence or understandings.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Waste Removal Soho.

By proceeding with your booking and using our waste removal and collection services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.