Waste Removal Soho Privacy Policy

This Privacy Policy explains how Waste Removal Soho collects, uses, stores, and protects personal data relating to our waste removal services. It applies to all Waste Removal Soho customers located within our operational area, including individuals, businesses, and organisations that request a quote, make a booking, or otherwise interact with us.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is designed to provide clear and transparent information about our data processing activities and your rights as a data subject.

Who We Are

Waste Removal Soho is a waste collection and disposal service provider operating in the Soho area and surrounding locations. For the purposes of data protection laws, we are the data controller of the personal data we collect about our customers and prospective customers.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our standard customer correspondence.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, business name, address, service address, email address, and telephone number.

Service and account information, such as details of the services you request, access instructions for collections, service preferences, records of communications with you, booking history, and customer service notes.

Payment and billing data, such as billing address, payment status and method, transaction references, and invoices. Card details may be processed securely by our payment processor and are not stored by us beyond what is necessary for processing the payment or as required by law.

Technical and usage data, such as details about how you contact us online, basic device information, and information contained in communications you send to us by email or other electronic means.

Marketing and communication preferences, such as your preferences for receiving marketing or service updates and your communication channel choices.

How We Collect Your Data

We may collect your personal data in the following ways:

When you request a quote or make a booking by telephone, email, online form, or other communication channels.

When you enter into a contract with us for the provision of waste removal services.

When you contact us with an enquiry, provide feedback, or make a complaint.

When you interact with our website, digital tools, or online advertisements.

When third parties, such as payment service providers or referral partners, lawfully share your information with us so that we can provide services to you.

Lawful Basis for Processing

We will only process your personal data when we have a lawful basis for doing so. Depending on the context, we rely on the following legal bases:

Performance of a contract: We process your data to provide waste removal services that you have requested, including arranging collections, managing your account, processing payments, and responding to your service-related communications.

Compliance with a legal obligation: We may need to process and retain some information to comply with tax, accounting, waste management, and other regulatory requirements.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, such as managing and improving our services, preventing fraud, maintaining business records, training staff, and handling customer enquiries, provided that these interests are not overridden by your rights and interests.

Consent: In certain cases, we may rely on your consent, for example for specific types of marketing communications, where required by law. You may withdraw your consent at any time by contacting us using the details provided in our customer communications.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage waste removal services, including scheduling and performing collections, handling access arrangements, and managing bookings and contracts.

To administer billing and payments, including issuing invoices, processing payments, and dealing with payment queries.

To respond to your enquiries, feedback, and complaints and to provide customer support.

To manage our relationship with you, including keeping records of our interactions and communicating important information about your services.

To improve our services, operations, and customer experience, for example by analysing trends in service usage or gathering feedback.

To send you information about similar services that may be of interest to you, where permitted by law and subject to your marketing preferences.

To comply with legal and regulatory obligations and to exercise or defend legal claims where necessary.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

In practice, this generally means:

Customer account and service records are typically retained for as long as you remain a customer and for a reasonable period afterwards, to respond to queries, deal with potential disputes, and comply with legal obligations.

Financial records, such as invoices and payment information, are retained in accordance with statutory tax and accounting retention periods.

Marketing-related data is retained for as long as you continue to engage with our communications or until you opt out, after which it may be kept in a suppression list to ensure your preferences are respected.

When data is no longer required, we will securely delete or anonymise it.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include:

Payment service providers who securely process payments and manage transactions.

IT service providers that support our systems, hosting, communications, and data storage.

Customer service and administrative support providers who assist us in handling enquiries and managing bookings.

Professional advisers, such as accountants or legal advisers, where this is necessary for the management of our business or to comply with legal obligations.

We require all data processors to respect the security of your personal data and to process it only in accordance with our instructions and applicable data protection laws. We do not sell your personal data to third parties.

International Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent measures as required by data protection laws.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and staff training on data protection and confidentiality.

While we take reasonable steps to protect your personal data, no system can be completely secure. If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and, where required, the relevant supervisory authority.

Your Data Protection Rights

As a Waste Removal Soho customer within our service area, you have a number of rights in relation to your personal data, subject to certain legal conditions and exemptions. These include:

The right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how we use it.

The right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In some circumstances, you may ask us to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it.

The right to restrict processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

The right to object: You may object to our processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to processing for direct marketing purposes.

The right to data portability: Where we process your data by automated means based on your consent or a contract, you may request that we provide your data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.

The right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You can exercise your rights by contacting us using the contact information provided in our standard customer documentation. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. However, we encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will take effect when the revised policy is made available to customers. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.